Response From Mary Grace Cafe

In response to the review I previously made about Mary Grace Cafe, they emailed me  their side of the story.

The first email came from the Mary Grace  Head Manager of Dining Operations. It was followed by a message from the owner’s daughter who is  also the company’s Kiosk  Development Manager. Both of them apologized for the bad experience I reported in my previous post.

The first email read as follows:

“I am deeply sorry about your unpleasant experience in Mary Grace Trinoma. At around 7:00 this morning, Mary Grace
Dimacali, the owner herself called to inform me about your October 1 blog. I checked the net at once and saw your review about Mary Grace. We are so distressed to know that we disappointed you and made you feel unimportant. 

We are currently investigating about the concerns you raised: delayed
service of Amatriciana, missing cheese roll and our inability to respond to your
e-mail. This is definitely not the “Mary Grace way” of taking care of our
guests. Emailed feedbacks for the month of September, positive and negative,
were forwarded to us and were discussed with the branch managers and the café
staffs during our last month’s meeting. We also make sure that we get back to
the senders to thank them. I will investigate why we failed to see your emailed
feedback.

I will get back to you as soon as I have all the details and I am
assuring you that this is being taken seriously and constructively.
Maraming salamat po for calling our attention. This will surely help us
improve. We owe our success to people like you who never failed to remind us of
our shortcomings. I pray that you will give us another chance to serve you in
the future.

Please always feel free to email us at
marygracefoods@yahoo.com.ph and we hope we will not disappoint you this time.
You may also contact me through my contact details below. God bless you
amazingly as you continue to bless others with your valuable insights!”

Later in the afternoon, she added:

“I would like to inform you about the result of our investigation regarding the delayed service of Amatriciana and the missing cheese roll. Trinoma cafe’s record shows that they had problems with their computer ordering system from September 7 to 12, 2011. Printers and ordering monitors weren’t working well and were pulled out for repair on Sept.10, 2011. Coordinating with kitchen of what food to serve was done manually. This caused the confusion between the order taker, the dispatcher and the cook.

I talked to the people involved including the manager who was in charge that time. Necessary actions on how to avoid the same incident when ordering system is down were reviewed and polished.We really hope to be of service to you again.”

Ms. Marian, Ms. Mary Grace’s daughter has this to say:

“We came upon your blog just recently. We are very sad to hear of this,
and we deeply apologize for the inconvenience caused! Rest assured that
we are reviewing SOPs to avoid causing disappointment to other customers!

We are very grateful for your feedback! Thank you for this! My mom always says
that it is has been customer concern that has helped Mary Grace grow through the years.
Mary Grace would like to give you a call. May we get your contact information? You may email me
back. Have a good day Vanity Specialist! God bless you!”

To Mary Grace Cafe:

Apology accepted. I appreciate that you are taking measures to improve the quality of your service and that you listen to feedback from customers. I did not blog about it to demand special treatment as a customer nor ask for a truckload of cheese rolls to make up for your shortcomings. I just wanted to call your attention to an area of your enterprise which needed improvement after failing to get your response from the email I sent you. This is  because I want Mary Grace Cafe to stay long in the business, and hopefully, be successful enough to put up provincial branches (including one here in Cagayan de Oro) soon. Thank you for keeping an open mind about customers’ comments, whether good or bad.

I will definitely visit one of your branches when I visit Manila again and will report to you my feedback then. I’m keeping my fingers crossed it will be a good one.

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Mary Grace Cafe Review

It took me almost a month to post this review on Cafe Mary Grace. I had to give it time for a more objective recount of my sad experience in one of their branches, in Trinoma Mall. Had I written about it minutes after it happened, I might have blurted out words that will only compromise the integrity of this blog.

I was in Manila for an intensive 4-day seminar. The schedule was so hectic that I didn’t even have the time to check out the latest cosmetics in the nearby malls.

On September 9, 2011 (Friday),  my friend and I decided to pass by Cafe Mary Grace on our way back to where we were staying.  I’ve heard a lot of great things about it, especially its cheese rolls.

Since it was already 8:00 PM, I opted for a take-out of pasta Amatriciana and a cheese roll.  I was considering on bringing a box of cheese rolls home to CDO so I had to try it out first. The cashier told me it would take around 10-15 mins to prepare the pasta. We were already tired but I thought the wait should be worth it.

We got ourselves seated while waiting for my order. Fifteen minutes have passed and my friend was already getting impatient. I followed up the order with one of the waitresses who told me it wasn’t ready yet.  After a few more minutes, I noticed some pasta being served to people who came much later than us. My friend noticed the waitresses glancing at our table. Finally, someone came to us and checked my receipt. She hurriedly went to the kitchen and came back with my order packed for take-out. More than 30 minutes of waiting for a pasta and cheese roll is a little too much, don’t you think?  I could have ordered for a pizza delivery at the dorm and it would have been much quicker. Although it was a Friday, it wasn’t that busy for Mary Grace Cafe as a lot of their employees had their hands free.

I asked the waitress why it took them so long, she was apologetic about it but did not offer further explanation. When we got to the the place where we were staying, the bread that I believed to be the cheese roll seemed flatter that I thought.  It turns out it was the garlic bread that came free with the Pasta Amatriciana. The cheese roll, although only Php35, was something that I so long wanted to try wasn’t in the bag!

Partly, it was my fault because I didn’t check the bag before leaving. The receipt was not even there. Perhaps with the rave reviews about Cafe Mary Grace, I trusted that there staff is trained to be efficient in what they do, such as delivering the order on time,  putting them with the receipt in the bag and checking if they are complete. Apparently, I was wrong. After all, the good reviews have much to do with the taste of the food than the quality of service they offer.

I think they’re pretty good with the dine-in clients.  As I have  mentioned, people who came later than us were being served on time, and it looked like they were enjoying their meals. For some reason, they lacked the training in handling to-go orders. Yes, the staff is generally friendly, but  it doesn’t necessarily translate to efficiency.

The Pasta Amatriciana was a flavorful blend of thick tomato sauce with bacon and chili, plus the Italian meatballs. But with the disappointment I was feeling at that time, I couldn’t really appreciate the taste. It was pretty decent for its price of Php 210 , but not something I would crave for.  The imaginary cheese rolls must have been good,  if only they came with my order.

As to the Cafe Mary Grace customer support online,  they don’t fare well either. I tried sending a complaint about the incident, which was written as courteously as possible, to no avail. Probably the person assigned to check the emails isn’t doing the job, or they have read my message but they don’t welcome negative feedback.  Well, they can bask in the positive comments from customers that they proudly display on their tables, but I hope they are aware of the other side of their business that they should do something about. As Jack Canfield puts it, ” you cannot improve your life, your relationships, your game or your performance without feedback.” I hope Mary Grace Cafe will take this review constructively.

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Pure and Natural at Healthy Options

Who wouldn’t long for life at its most natural

 Who wouldn’t yearn for life at its healthiest

 It’s natural to seek better options in life 

 A life free from artificial and chemical additives

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Healthy Options seek to empower people to take control of their health. Being healthy means living a fuller, richer, and more beautiful life – a life free from artificial and chemical additives, just as nature intended. Healthy Options invites you  to enter its world where you will find a wide range of all-natural and organic products – healthy snacks, powerful breakfast choices, wiser sweet tooth options, naturally nutritious drinks, and quick & easy gourmet meals – to help you live the healthy and beautiful life you deserve.

Visit any Healthy Options store today and discover a world where Life is Beautiful. 

 

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Smooth 365 Serum

Get to know the anti-aging product from Good Skin Labs that made it to the Annual Cosmo Beauty Awards as the “Best Wrinkle Buster”:

SMOOTH-365
Intensive Clarity + Smoothing Peptide Serum

Product Profile:

Clinically proven to help amplify natural collagen production to smooth skin’s surface and instantly improve skin tone and clarity

•71% measurable improvement in skin clarity in clinical studies
•After 4 weeks, 3 out of 4 subjects felt their skin was velvety smooth
•After 8 weeks, 52% visible reduction in lines and wrinkles in clinical studies

Key Ingredients:
•Clarity-Promoting Extracts–perfect skin tone for a more uniform, translucent complexion
•Optical Diffusers–instantly blur imperfections, lines and wrinkles
• Power Peptides–boost collagen production to help keep skin less lined

Smooth-365 Additional Ingredient Information

Immediate: TONE
•Flamenco blue pearl and “soft focus”silicasknown as Monoveil-which match the refractive index of the skin and work synergistically to blur and perfect skin tone immediately.

Long Term: TONE
•Clarity promoting cocktail-comprised of Yeast, Mulberry, Grape and Scutelleria. Yeast breaks up melanin which already exists in the skin. VitC plus Mulberry, Grape and Scutelleriareduce the production of melanin. The result is a more radiant, luminous complexion.

Immediate: TEXTURE
•Blend of 3 silicones for softness, smoothing, evening, (apply tohand) application speaks for itself. Silicones have an affinity for the skin and they cling to one another.

Long Term: TEXTURE
•One of the 3 silicones flashes off when in contact with the skin“releasing”the PalmitoylOligopeptide, and Acetyl Hexapeptideinto the skin. Peptides increase collagen synthesis = firmed and less lined skin

FAQ’s

WHAT IS IT?

This peptide-infused, all over face serum helps skin amplify its natural collagen production while instantly blurring the look of lines & wrinkles for visibly less lined skin. Immediately upon application, skin’s clarity, tone and texture are instantly improved which allows makeup to be applied seamlessly for a flawless finish.

WHAT ARE THE BENEFITS?

- Instantly smoothes skin and gives skin a silky, velvety smooth feel
- Immediately improves in skin’s tone and clarity
- Provides the perfect canvas for flawless makeup application
- Visibly blurs imperfections
- Amplifies natural collagen production for visibly less lined skin

WHO IS THE SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum
CUSTOMER?

The SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum customer has no age range. It is a great product for anyone that seeks an immediate improvement in skin’s texture, tone and clarity as well as long term benefits.

WHY IS SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum SO UNIQUE?

This breakthrough formula visibly smoothes skin instantly. Because skin’s clarity, tone and texture are immediately improved, all makeup applies seamlessly for a flawless finish. In addition, power peptides help skin amplify its natural collagenproduction so skin stays younger-looking longer.

WHAT ARE THE STATE-OF-THE-ART INGREDIENTS THAT MAKE SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum SO EFFECTIVE?

SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum features a blend of state-of-the-art ingredients that make this product so exceptional!

Palmitoyl Oligopeptide and Acetyl Hexapeptide-8 are combined to form this unique high-tech peptide cocktail blend which helps improve the clarity of skin by keeping skin firm and less lined.

Clarity-promoting extracts perfect skin tone for a more uniform, translucentcomplexion while optical diffusers instantly, weightlessly and invisibly blurimperfections, line and wrinkles.

WHAT RESULTS CAN I EXPECT TO SEE WHEN I USE IT?

Immediately, those tested experience a 71% measurable improvement in skin clarity and skin’s texture will feel more velvety smooth. After 8 weeks, a 52% visible reduction in lines and wrinkles.

HOW DO I USE IT?

After cleansing, apply 1-2 pumps all over the face and neck, both in the morning and at night.

WHEN DO I USE IT?

SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum should be used both morning and night on freshly cleansed skin. Because SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum is not a moisturizer, you should follow with an application of your favorite moisturizer and SPF.

CAN SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum BE USED AS A TRADTIONAL MAKEUP PRIMER?

Absolutely. In fact, that is just one of many benefits that SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum. Not only will skin have greater clarity, the texture will be silky smooth allowing makeup to apply flawlessly.

CAN SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum BE USED ALL OVER MY FACE?

SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum should be applied all over the face and neck. It is also ophthalmologist tested and is safe to use around the eye area.

WHAT IS THE BEST WAY TO DEMONSTRATE SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum?

Apply a single pump of SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum on to the back of your hand and massage it into the skin. Next apply a small amount of moisturizer over the serum. Follow by applying any liquid or powder foundation formula over the treated area and then apply foundation alone on the untreated hand. Compare the two hands. Notice the difference in the skin’s clarity. Next, feel the back of both hands. Notice the difference in skin’s smoothness on the treated hand as opposed to the untreated hand. Finally, see how flawless the finish is on the hand wearing foundation over SMOOTH-365TM Intensive Clarity + Smoothing Peptide Serum.

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Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer

From GoodSkin Labs, the brand that brought you the global cult favorite, Tri-Aktiline Instant Deep Wrinkle Filler comes Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer, an all-over facial moisturizer that delivers powerful anti-aging, wrinkle-reducing benefits. The perfect complementary product to original Tri-Aktiline, Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer is formulated to deliver the hydration and comfort needed for use on the entire face.

Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer immediately softens the appearance
of lines and wrinkles and with continued use provides long-term visible wrinkle reduction leaving a soft and smooth surface to the skin. When used together with Tri-Aktiline Instant Deep Wrinkle Filler, women will experience our ultimate in wrinkle-fighting benefits and instant results.

Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer is a rich daily facial moisturizing cream that spreads easily over skin to immediately smooth and fill in the appearance of fine lines,expression lines and deep wrinkles. GoodSkin Labs developed it because of the outstanding response from consumers around the world who wanted a product that could provide the same results as Tri-Aktiline Instant Deep Wrinkle Filler but formulated for all-over face application. Tri-Aktiline Total Face Instant Wrinkle Reducing Moisturizer complements the visible wrinkle reducing benefits of the original Tri-Aktiline plus provides extreme moisturization to the face. At the core of Tri-Aktiline Total Face is Tri-Aktiline’s super effective, high-tech, exclusive cocktail of three ingredients that help firm and plump skin’s appearance over time. Gatuline® Expression, extracted from the South American Acmella Oleraca plant, helps relax the look of facial tension and expression lines, like crow’s feet. Kombuchka™ PH Extract, derived from sweet black tea, works to plump wrinkles from the inside out to appear smoother on the surface. Argireline®, or acetyl hexapeptide-3, helps prompt skin into its re-build mode, boosting natural collagen production for long-term visible wrinkle reduction. In addition, Tri-Aktiline Total Face adds the new potent ingredient, PhytoMatrix 100 a mix of proteins, glycoproteins and polysaccharides derived from the soybean that helps counteract the visible effects of biological and UV-induced premature aging providing for smoother, firmer skin with a visible reduction of fine lines and wrinkles. PhytoMatrix 100 helps boost the wrinkle reducing properties of the three-key ingredients, helping the product fight even harder against signs of aging than Tri-Aktiline alone.

THE PROOF

Scientists from GoodSkin Labs conducted a series of stringent studies to test Tri-Aktiline Total Face effectiveness.

Clinical Studies Show:
Immediately
• 76% improvement in skin moisturization
• 37% reduction in the appearance of lines & wrinkles
After 8 weeks
• 43% improvement in skin moisturization
• 65% improvement in skin barrier strength
• 48% reduction in the appearance of lines & wrinkles
In addition, sensory data shows that immediately:
• 77% improvement in lines and wrinkles
• 95% improvement in moisturization
• 75% reported younger looking skin

THE DOCTOR SAYS

“As a Dermatologist, I find it essential to streamline ones skin care regimen. Tri-Aktiline Total Face simplifies the battle against aging and complements the original wrinkle defying technology in Tri-Aktiline Instant Deep Wrinkle Filler. Providing the skin with the ultra-hydration that it needs to perform its vital functions, Tri-Aktiline Total Face can be used over the entire face in conjunction with the original Tri-Aktiline Instant Deep Wrinkle Filler to combat all your wrinkle concerns – from deeper, tougher wrinkles to fine, dry lines.” – Dr. Paul Jarrod Frank, Global Dermatologist Brand
Endorser for GoodSkin Labs

THE BOTTOM LINE

Tri-Aktiline Total Face Line Reducing Moisturizer is an all-over facial moisturizer that offers the anti-aging benefits of Tri-Aktiline but is formulated especially for use on the entire face. Tri-Aktiline Total Face Line Reducing Moisturizer was developed to meet consumer feedback for a companion product to Tri-Aktiline that can be used as facial moisturizer with the original wrinkle filler to fight even harder against visible signs of aging.

GoodSkin Labs products are exclusively available at selected Watson’s and SM Department Stores in Metro Manila and Metro Cebu. Tri-Aktiline Total Face Moisturizer 50ml retails at Php 2,600 only.

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